Shipping Protection

What this is

Shipping Protection is an optional add-on, not a physical item. Adding it to your order covers your parcel if it is lost, stolen or damaged in transit.

What it covers

If your order does not arrive, arrives damaged, or is marked delivered but stolen, we replace it or refund it. Without it, a parcel that is lost or stolen after the carrier marks it delivered is not something we can replace free of charge.

How to use it

Email support with your order number and, if the parcel arrived damaged, a photo of the packaging and contents. A real person answers within one business day and arranges the replacement or refund.

Notes

It is optional. You can remove it from your cart at any time and your order will still ship with tracking.