Terms of Service

The terms on which this store is provided and orders are accepted. Fields marked [OWNER: …] must be completed before this page is relied upon as final policy.

Owner note — not yet final. This is a working baseline, not legal advice. Complete every bracketed field and have the result reviewed by a qualified lawyer in your jurisdiction before treating it as binding. [OWNER: insert effective date]

01 — Who these terms are with

This store is operated by [OWNER: insert full legal entity name, company registration number, and registered address] ("we", "us"). By placing an order or using this site you agree to these terms. If you do not agree, do not use the site.

02 — Eligibility

You must be at least 18, or the age of majority where you live, to place an order. By ordering you confirm you are legally able to enter into a contract.

03 — Orders and acceptance

An order you place is an offer to buy. A contract forms when we send a dispatch confirmation, not when you receive the order confirmation email or when payment is authorised.

We may decline or cancel an order where the item is unavailable, where a price or description was published in error, where we suspect fraud or reseller activity, or where we cannot ship to the address given. If we cancel an order you have paid for, we refund it in full.

04 — Pricing and errors

Prices are shown in [OWNER: insert selling currency] and may change without notice, though changes do not affect orders already accepted. Whether prices include tax, and how shipping is charged, is shown at checkout.

Genuine pricing and description errors happen. We are not obliged to supply at an incorrect price; where we identify an error before dispatch we will contact you to confirm or cancel, and we will not charge the corrected price without your agreement.

05 — Product information and our evaluation claims

We describe products using measurements, specifications, and observations recorded during our own evaluation process, described at How We Evaluate. Our evaluation is conducted in-house by a party with a commercial interest in the outcome. It is not a clinical trial, not a regulatory approval, and not an independent third-party certification, and it should not be relied upon as any of those.

A statement that a product "passed" means it met our five published criteria within its stated evaluation window. It is not a guarantee of any particular result for you. Individual experience varies with fit, use, and circumstances.

Colours, dimensions, and finishes may vary slightly from photographs and between production batches.

06 — No medical claims

All products sold here are general wellness products. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or condition. Nothing on this site is medical advice. See the Disclaimer, which forms part of these terms.

07 — Safe use

Follow the instructions supplied with each product, including any stated wear time, temperature range, and charging guidance. Stop using a product and seek advice if it causes pain, skin irritation, numbness, or any other adverse effect. Do not use heated, cooled, powered, or compressive products while asleep unless the product's own instructions expressly permit it. Keep products away from children and pets.

08 — Shipping, returns, and refunds

Governed by Shipping & Returns, which forms part of these terms.

09 — Accounts

If you create an account, you are responsible for keeping your credentials secure and for activity under your account. Tell us promptly if you believe it has been compromised. We may suspend or close accounts used for fraud, abuse of returns, or breach of these terms.

10 — Acceptable use

You may not use this site to break the law, interfere with its operation or security, scrape it by automated means without our written permission, resell products commercially without authorisation, or submit content that is unlawful, deceptive, or infringing.

11 — Intellectual property

The site, its text, photography, specifications, evaluation write-ups, layout, and trade marks are owned by us or our licensors and may not be copied, republished, or used commercially without written permission. You may view and print pages for your own personal use.

12 — User-submitted content

If you send us reviews, photographs, or product suggestions, you grant us a non-exclusive, royalty-free licence to use them in connection with the store, and you confirm the content is yours to give. We do not publish reviews we did not receive, we do not edit reviews to change their meaning, and we do not offer payment or discounts in exchange for positive reviews.

13 — Third-party links

Links to third-party sites are provided for convenience. We do not control them and are not responsible for their content, products, or privacy practices.

14 — Disclaimer of warranties

The site is provided "as is" and "as available". We do not warrant that it will be uninterrupted or error-free. To the extent permitted by law, we exclude implied warranties in respect of the site itself. Nothing in this section limits the statutory guarantees that apply to the goods you buy.

15 — Limitation of liability

To the extent permitted by law, our total liability arising out of or in connection with an order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded. Your statutory consumer rights are not affected.

[OWNER: liability limits are among the most jurisdiction-sensitive clauses in this document and are unenforceable in some markets as drafted. Have this section reviewed specifically.]

16 — Indemnity

You agree to indemnify us against claims and costs arising from your breach of these terms or your misuse of the site, to the extent permitted by law.

17 — Force majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including carrier failure, supply interruption, industrial action, and natural events.

18 — Changes to these terms

We may update these terms. The version in force when you place an order is the version that governs that order. Continued use of the site after an update means you accept the revised terms.

19 — Governing law and disputes

These terms are governed by the laws of [OWNER: insert governing law jurisdiction], and disputes are subject to the courts of [OWNER: insert venue]. [OWNER: decide whether to include an arbitration clause or class-action waiver. These are enforceable in some jurisdictions and void in others — do not copy one in without advice.]

Consumers may have the right to bring proceedings in their own country of residence regardless of the above.

20 — Contact

[OWNER: insert legal/notices contact address and email]. General enquiries: Contact.